Employee Management Archives | Novative

The power of EQ | Building an Emotionally Intelligent Workplace

Heba Bakr — Thu, 29 Feb 2024 09:55:37 +0000

Introduction : Building an Emotionally Intelligent Workplace

Many believe that emotions and intelligence are opposites, but researchers in emotion psychology have recognised emotions as it’s Owen unique form of intelligence known as emotional intelligence (EQ). In the workplace these findings highlight that understanding and managing emotions is vital for a well-rounded and effective environment.

Forbes magazine emphasised this by mentioning that 90% of top achievers show strong emotional intelligence. This highlights the importance of fostering an emotionally intelligent workplace for an employee’s overall success.

In the following article, we will discover what emotional intelligence (EQ) is and how having an emotionally intelligent workplace contributes to the establishment and maintenance of a collaborative and high-performing work environment.

What’s emotional intelligence (EQ)

Emotional intelligence is the ability to understand, use, and manage your own emotions in healthy ways, recognise and understand the emotions of others, and use this knowledge to navigate relationships and interactions effectively. It includes 5 key skills:

Self-awareness

The ability to know what you are feeling and why—and how it affects what you are trying to do. You sense how others see you, so you align your self-image with a larger reality.

Self-control

The capacity to regulate disruptive emotions and impulses. Which ensures the effectiveness of your actions in the face of stressful or hostile conditions.

Empathy

The comprehension abilities of others’ emotions require the capacity to step into their shoes and perceive situations from their point of view.

Motivation

The drive to improve and achieve with a commitment to your goals, or readiness to act on opportunities, and optimism and resilience.

Social skills

The skills needed to handle and influence other people’s emotions effectively.

Advantages of having an emotionally intelligent workplace

By understanding and honing EQ skills, individuals and teams can navigate challenges and enhance performance. The recognition of EQ’s pivotal role is not merely coincidental. It‘s ranking in the top 10 most in-demand work skills by the World Economic Forum, reflects its integral part in helping to create:

Effective leadership & decision-making

Leadership decisions go beyond rational factors; it includes understanding the emotional implications of choices. Developing leadership EQ allows leaders to become more effective, provide support, maintain composure, and positively influence the emotions of those around them.

Supportive well-communicated work environment

Practicing EQ helps the team interact with each other professionally, modulating one’s tone of conversation based on the emotional state of the counterparty and communicating clearly to prevent conflicts. This fosters a supportive workplace and a positive culture.

Administrative efficiency

Emotional intelligence (EQ) enables you to understand your employees better, allowing you to tailor processes to improve efficiency in administrative tasks, handle challenges, and address inquiries. This, in turn, significantly enhances the overall efficiency of the organisation.

Enhanced performance & reduced turnover

Investing in EQ skills can unlock the full potential of every employee. Employees with strong emotional intelligence are better equipped to handle workplace stress, maintain productivity under pressure, and adapt to changes, resulting in higher levels of engagement, loyalty, and better long-term performance.

Holistic performance measurement

Emotional intelligence (EQ) is a valuable addition to performance measurement, considering not only technical skills and task accomplishments but also the interpersonal and emotional aspects of an employee’s performance. Providing managers with a broader perspective not only gauges current performance but also predicts future success.

How to create an emotionally intelligent workplace?

Building an emotionally intelligent workplace involves more than constant niceness; it’s about recognizing how emotions’ impact on thoughts, speech, and actions. Leadership support is pivotal for this cultural shift. Establishing specific, measurable goals for emotional intelligence development is key, as is providing a roadmap and ensuring organisational accountability.

work on emotional awareness

Emotional awareness, a key component of emotional intelligence (EQ), plays a crucial role in enhancing team dynamics by enabling teams to navigate the intricate social and emotional processes at play. This strengthens team cohesion and paves the way for success.

Teach emotional intelligence skills

Assess the team’s current emotional intelligence, identify challenges, and implement exercises that address it for ongoing emotion regulation. Involve every team member in the process and integrate this development exercise into everyday practices and interactions with clear metrics to measure progress in team members’ emotional intelligence development.

Implement conflict resolution strategies

Effective conflict resolution plays a pivotal role in building emotional intelligence. It empowers individuals to navigate disagreements constructively. This leads to positive resolutions that not only strengthen relationships but also create a positive emotionally inelegant environment.

Encourage your team to reflect and debrief

Reflecting on both positive and negative experiences fosters self-awareness and emotional vocabulary. Sharing reflections through open dialogue builds trust and a supportive environment. This collective effort strengthens your team’s EQ.

Conclusion | 4 Strategic Advantages of Global Hiring

In conclusion, the landscape of professional success has shifted, with technical skills alone proving insufficient. Recognising emotional intelligence (EQ) as the new differentiator is imperative.

As we move forward, encouraging continuous EQ growth becomes integral, ensuring both individual and organisational triumphs in the dynamic world of work.

The post The power of EQ | Building an Emotionally Intelligent Workplace appeared first on Novative.

Managing global teams | Insights from a Novative International leader

Heba Bakr — Thu, 30 Nov 2023 08:42:45 +0000

In today’s global market, companies are diving headfirst by taking their operations across borders and cultures. With Novative’s legacy of operating on a global scale for more than 30 years across 5 continents, it is only fitting for us to impart some of our expert approaches as we had our fair share of navigating a wide range of challenges and opportunities managing global team members.

And with our sales and marketing director, Patricia Maniscalco, having been with us for 15 years and counting, we wanted to ask her a few questions that might help other managers looking to carve their path in the ever-evolving global marketplace.

#1 How do you tackle the twists and turns of managing an international team?

Understanding and respecting cultural differences remains a priority for me. I try to be aware of varying communication styles, work habits, and expectations across different cultures. I also want to share their cultural practices and learn from each other.

I think it is very important to establish clear communication channels. I use a combination of written communication (emails, messages), and real-time communication tools (video conferences, chat apps) to keep everyone connected.

What is the most difficult is to deal with the time zones, particularly when scheduling meetings and setting deadlines. But despite these difficulties the most important thing in my eyes is transparency and trust.

#2 In what ways has working with an international team impacted your journey at Novative?

We learn so much when we work with international players. We gain insights into communication, open-mindedness, and it is a wonderful experience. What I have learned is that I need to be careful about the words I use and the message I want to dispatch. I need to think about my message to avoid misunderstandings.

#3 Ever faced the challenge of managing people from different cultural backgrounds? How did you handle it?

It is the first time I have managed such a diverse range of cultures. I have worked with Swiss, American, English, German, French, Tunisian, Egyptian, and Moroccan people, and each of them has their own culture and way of working. What remains consistent, though, is honesty. Being honest and fair with people transcends cultural differences.

#4 How do you ensure every team member feels heard and valued?

I try to be available and organize a one-to-one meeting every month for each employee. We also aim to arrange a coffee break to speak about everything to better get to know each other.

We need to be more connected when managing people based in different countries. However, as a manager, it’s not always easy to allocate enough time to everybody and this can be frustrating at times.

#5 How do you measure success especially when working across borders? Any unique twists from the usual office setup?

To achieve success, is to communicate and work closely with your team. All employees can propose ideas or improvements, with feedback and communication being the most important elements.

Conclusion - Managing global teams

In conclusion, Patricia Maniscalco’s insights from her extensive experience at Novative provide an emphasis on the crucial role of cultural awareness, transparent communication, and trust-building for those trying to carve their path in the ever-evolving global marketplace with the following Key takeaways:

Takeaway#1 focus on cultural awareness and communication

Takeaway#2 Honesty and fairness transcend cultural boundaries

Takeaway#3 Ensures that every team member feels heard and valued

Takeaway#4 Communication and Collaboration are the keys to success

Diversity in the Hospitality Industry: How to Promote It

#1 How do you tackle the twists and turns of managing an international tea

#2 In what ways has working with an international team impacted your journey at Novative?

#3 Ever faced the challenge of managing people from different cultural backgrounds? How did you handle it?

#4 How do you ensure every team member feels heard and valued?

I try to be available and organize a one-to-one meeting every month for each employee. We also aim to arrange a coffee break to speak about everything to better get to know each other.

#5 How do you measure success especially when working across borders? Any unique twists from the usual office setup?

Promoting diversity in the hospitality industry is not a quick fix. It’s an ongoing process that requires you to set diversity-related goals and establish metrics to measure progress in the process. Regularly review data on employee performance, employee satisfaction, and retention rates to identify areas that need improvement.

Another tip is to seek regular feedback from your team and create opportunities for open discussions, as we mentioned above, by building a bond of trust.

Takeaway#1 focus on cultural awareness and communication

Takeaway#2 Honesty and fairness transcend cultural boundaries

Takeaway#3 Ensures that every team member feels heard and valued

Takeaway#4 Communication and Collaboration are the keys to success

diversity in the hospitality industry

#1 How do you tackle the twists and turns of managing an international team?

#2 In what ways has working with an international team impacted your journey at Novative?

#3 Ever faced the challenge of managing people from different cultural backgrounds? How did you handle it?

#4 How do you ensure every team member feels heard and valued?

I try to be available and organize a one-to-one meeting every month for each employee. We also aim to arrange a coffee break to speak about everything to better get to know each other.

#5 How do you measure success especially when working across borders? Any unique twists from the usual office setup?

To achieve success, is to communicate and work closely with your team. All employees can propose ideas or improvements, with feedback and communication being the most important elements.

Conclusion - managing global teams

Takeaway#1 focus on cultural awareness and communication

Takeaway#2 Honesty and fairness transcend cultural boundaries

Takeaway#3 Ensures that every team member feels heard and valued

Takeaway#4 Communication and Collaboration are the keys to success

The post Managing global teams | Insights from a Novative International leader appeared first on Novative.

How to effectively conduct hospitality employee performance reviews

Ahmed Khaleel — Thu, 22 Jun 2023 13:54:43 +0000

Hospitality employee performance reviews

Conducting Hospitality employee performance reviews is crucial to maintaining and increasing your business’s retention rate. And when it comes to the hospitality industry, it is a commonly known fact that employees are the industry’s greatest asset. They act as the soul of hospitality. Thus, the more effectively you manage employee performance reviews, the higher quality service you provide to your customers.

Employee performance reviews are not only about bad performances; consistent and honest reviews of your people’s performance are a way of showing gratitude and appreciation that shows employees contributions are valued. Also, it’s a way to listen to your employees and boost their motivation. According to Forbes, 74 percent of employees report that they are more effective at their jobs when they feel heard.

But when it comes to hospitality employee performance reviews, they aren’t the same as employee reviews in other industries. Hospitality employees are subject to different stresses, including but not limited to long and irregular hours, emotional labour, seasonal fluctuations, and more. That’s why managers in the industry should pay extra attention to adequately preparing for this crucial process.

As a manager, hiring an employee doesn’t mean your job is over. Periodically measuring employees’ performance is critical in making your business run smoothly.

Ready to get started? Here’s how to conduct ffective employee performance reviews.

#1 Setting Expectations Before Conducting Employee Performance Reviews.

Effective employee performance reviews start once a selected candidate becomes your employee. Managers should provide the newly hired employee with a thorough orientation and onboarding process to the organisation, their roles and responsibilities, and the culture.

Communicate with the newly hired ones and tell them more about your guests, values, and rules, and set clear performance expectations for successful performance. The more clearly you articulate these expectations, the more likely it is that the person will meet them.

#2 Setting Clear Goals for Hospitality Effective Employee Performance Reviews

The management guru Peter Drucker famously said, “If you can’t measure it, you can’t manage it.”

If you don’t measure your employees’ performance, then how do you know how you are doing? How do you know if you are doing well? Or poorly? Without adequate information about employees’ outcomes, you cannot properly decide what actions should be taken to improve employee performance.

Thus, setting clear and measurable goals is an important aspect of employee performance reviews in the hospitality industry. When setting goals, it’s important to ensure that they are Specific, Measurable, Achievable, relevant, and time-bound (SMART). For example, a hotel might set a goal of achieving 90% meal consistency and accuracy to ensure customer satisfaction within a specific time frame.

Additionally, Hotels and restaurants can set goals for different areas of the business, such as employee attitude, time per table turn, service reviews, Sales and costs, website traffic, and more.

#3 Performance Coaching

Good Performance coaching starts with taking notes all year. Track the performance of your employees and create a performance file for each employee. Keep records of everything, including accomplishments and incidents, whether positive or negative.

Remember that doing annual employee performance reviews on an annual basis may not be the best practice, Why? Because a whole year of work is summed up in one meeting can be tedious for your supervisors and intimidating for your employees. For this reason, yearly employee performance reviews might miss the mark in conveying clear critiques and adjustments.

Also, regular reviews permit managers to set goals and objectives for workers. Managers & HR can assess how every worker’s performance lines up with individual and departmental objectives. Managers can more easily distinguish between those who try to solve challenging situations and those who don’t care about their responsibilities.

In addition, hospitality industries can use checklists, guest service surveys, and/or other similar means to give employees feedback on a daily basis. This feedback can have an impact on clarifying and improving performance issues.

Moreover, investing in a performance tracking system helps your team to set goals in an effective way, follow the interviews and create relevant reports. It can easily facilitate and centralize your performance reviews process.

#4 Ask the Employees to Respond

Employee performance reviews are a two-way transfer of Information. Not only should performance reviews happen frequently, but they should also be more engaging. Both managers and employees should contribute equally to the conversation.

While there isn’t a one-size-fits all solution for performance reviews, every review should promote trust, be evidence-based, reduce anxiety, and create clarity. It can discuss career growth and development, peer feedback, customer feedback, engagement challenges, and more.

Also, Numerous managers think these workers are OK with proceeding with their responsibilities without complaint. This isn’t the right methodology. Managers should start an open discussion to discern whether these employees are nearing burnout or not. If an employee is regularly exceeding expectations, they deserve to know about it and be rewarded for it.

#5 Transparent Rewards and Recognition

Workers who accomplish exceptional work merit acknowledgment. They are the workers who continuously go above expectations, the ones that supervisors rely on and who generally take on more tasks than others.

An effective employee evaluation permits you to discuss these contributions and what that employee sees as fair pay for extraordinary performance. Giving your employees recognition and rewards can improve overall performance. While encouraging mediocre or poor performers to improve their performance as well.

#6 Getting Rid of The Poor Performers

Sometimes, all your attempts to improve the performance of an employee fail, and the last resort is getting rid of these poor performers out of your organisation.

But you can try to give them a last chance by creating a Performance Improvement Plan (PIP) armed with constructive coaching. You and your poor performer can get together and write down what you’ve agreed on, along with dates by which goals should be achieved.

Place your PIP with a written disciplinary warning saying, “Repetition of this conduct, failure to follow any of our normal work rules will result in immediate termination of your employment.”

Additionally, hospitality employees must do this process correctly to avoid any future legal claims. Documentation is the key.

Write everything down to get rid of any attempt to deny that this happened. Here are some examples of important documentation to collect:

Performance reviews documentation.
Electronic communications.
Phone conversations or one-on-one chats.

Conclusion - Payroll Trends 2023

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Are you ready to improve employee performance by digitising the process to increase your hospitality business’s retention rate? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Hospitality employee performance reviews

But when it comes to hospitality employee performance reviews, they aren’t the same as employee reviews in other industries. Hospitality employees are subject to different stresses, including but not limited to long and irregular hours, emotional labor, seasonal fluctuations, and more. That’s why managers in the industry should pay extra attention to adequately preparing for this crucial process.

As a manager, hiring an employee doesn’t mean your job is over. Periodically measuring employees’ performance is critical in making your business run smoothly.

Ready to get started? Here’s how to conduct effective employee performance reviews.

#1 Setting Expectations Before Conducting Employee Performance Reviews.

#2 Stay Current with Hospitality Industry Labor Law by Signing Up for Compliance Newsletters

The management guru Peter Drucker famously said, “If you can’t measure it, you can’t manage it.”

Additionally, Hotels and restaurants can set goals for different areas of the business, such as employee attitude, time per table turn, service reviews, Sales and costs, website traffic, and more.

#3 Performance Coaching

#4 Ask the Employees to Respond

#5 Transparent Rewards and Recognition

#6 Getting Rid of The Poor Performers

Sometimes, all your attempts to improve the performance of an employee fail, and the last resort is getting rid of these poor performers out of your organisation.

Place your PIP with a written disciplinary warning saying, “Repetition of this conduct, failure to follow any of our normal work rules will result in immediate termination of your employment.”

Additionally, hospitality employees must do this process correctly to avoid any future legal claims. Documentation is the key. Write everything down to get rid of any attempt to deny that this happened.

Here are some examples of important documentation to collect:

Performance reviews documentation.
Electronic communications.
Phone conversations or one-on-one chats.

Conclusion - Payroll Trends 2023

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Are you ready to improve employee performance by digitising the process to increase your hospitality business’s retention rate? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Hospitality Industry Labor Laws

As a manager, hiring an employee doesn’t mean your job is over. Periodically measuring employees’ performance is critical in making your business run smoothly.

Ready to get started? Here’s how to conduct effective employee performance reviews.

#1 Setting Expectations Before Conducting Employee Performance Reviews.

#2 Setting Clear Goals for Hospitality Effective Employee Performance Reviews

The management guru Peter Drucker famously said, “If you can’t measure it, you can’t manage it.”

Additionally, Hotels and restaurants can set goals for different areas of the business, such as employee attitude, time per table turn, service reviews, Sales and costs, website traffic, and more.

#3 Performance Coaching

#4 Ask the Employees to Respond

Employee performance reviews are a two-way transfer of Information. Not only should performance reviews happen frequently, but they should also be more engaging. Both managers and employees should contribute equally to the conversation.

#5 Transparent Rewards and Recognition

#6 Getting Rid of The Poor Performers

Sometimes, all your attempts to improve the performance of an employee fail, and the last resort is getting rid of these poor performers out of your organisation.

Place your PIP with a written disciplinary warning saying, “Repetition of this conduct, failure to follow any of our normal work rules will result in immediate termination of your employment.”

Here are some examples of important documentation to collect:

Performance reviews documentation.
Electronic communications.
Phone conversations or one-on-one chats.

Conclusion - Hospitality employee performance reviews

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Are you ready to improve employee performance by digitising the process to increase your hospitality business's retention rate?

We can support you every step of the way!

The post How to effectively conduct hospitality employee performance reviews appeared first on Novative.

How to retain employees in the Hospitality Industry

Ahmed Khaleel — Wed, 19 Apr 2023 22:00:26 +0000

Retain Hospitality Employees

Retaining hospitality employees is a critical aspect of success. A high level of turnover can lead to a decrease in productivity and customer satisfaction and an increase in the costs associated with recruitment and training.

According to the Bureau of Labor Statistics, the sector has an annual turnover rate of 73.8%, with over 6% of staff leaving every month.

The number itself is concerning, but the issue goes beyond that. When almost 75% of the employees leave every year, it raises the question, What is the financial impact of this high turnover rate on the hospitality industry?

According to a study by Cornell University’s School of Hospitality Management, employee turnover costs hospitality companies an average of $5,864 per employee. It’s a substantial amount of money that could be applied to different projects to improve the overall profitability of the business. Furthermore, the hospitality industry has a long-standing track record of experiencing high levels of employee turnover and frequently encounters challenges in retaining employees.

With all that being said, you may be curious about what measures can be taken to improve your rate of employee retention. Every business is different; however, presented below are some tips and tracks that may help you through the process of how to retain your employees in the hospitality industry and keep your employees happy and wanting to stick around in the industry.

#1 Retain Hospitality Employees with an Effective onboarding process.

Research by the Brandon Hall Group found that companies with a strong onboarding process improve new hire retention by 82 percent.

The first thing to do to retain your hospitality employees is to have an effective onboarding process. We can say that the secret to a well-crafted onboarding process is a good first impression. First impressions have a lasting impact on how a person thinks about something.

The better the first impression and the longer you maintain a positive impression, the more likely it is that you will keep and retain your employees.

You can start before your employees take their first step in your company by going through a checklist of things like an offer letter, an employee agreement, a welcome email from the direct manager, and so on. Then you can move on to the “welcome onboarding process,” where you help your new hires transition into new roles.

Want to get deep into learning more about crafting a well-rounded onboarding process? Discover how our steps to mastering the hospitality onboarding process can help!

#2 Retain Hospitality Employees with Fair Compensation

It’s no secret that one of the most effective ways to retain hospitality employees is by offering competitive compensation and benefits packages. Research indicates that 95% of employees consider compensation important to their job satisfaction.

The more you offer a competitive salary package that includes health insurance, paid time off, retirement plans, and so on, the more your employees will feel valued and be more likely to remain loyal to your company.

#3 Retain Hospitality Employees with Continuous Reskilling and Upskilling

Reskilling and upskilling are effective strategies to retain hospitality employees by providing them with opportunities for career advancement and personal development.

A recent Udemy survey showed that the upskilling demand grew to a whopping 38% in 2020. As a comparison, in 2019, this figure was only 14%.

In addition to this, providing continuous reskilling and upskilling will help you face any urgent cases. For example, during the pandemic, employees had to step into unfamiliar roles and tasks. Unfortunately, they frequently lacked the necessary preparation, leading to heightened stress levels and decreased self-assurance.

But pre-training and preparation for employees can make them feel empowered when taking on new roles. Another tip is encouraging cross-departmental or job training so people know more about other roles, which can provide them with a sense of confidence if they have been asked for help.

#4 Retain Hospitality Employees with Recognition and Appreciation

Another tip that helps you retain hospitality employees is recognising and appreciating their achievements. It is easy to change jobs, especially in the hospitality industry. If your employee doesn’t feel he or she is appreciated, they will search for it in another place.

Everyone likes to be appreciated for doing a good job, so implement a staff recognition programme as part of your employee retention strategy.

There are many ways to appreciate your employees, for example, but not limited to:

A simple “thank you” can make your employees feel valued and positive about the company. Thank your employees and encourage your managers to thank their teams.

Another way is by shouting out employees on the company’s social media profiles, which is one of the simplest free employee appreciation ideas that can enhance employee wellbeing.

#5 Automate HR Tasks

Automating HR tasks in the hospitality industry can actually provide a sense of freedom to employees.

By implementing mobile-centric automated HR software, employees can easily avoid the hassle of searching for and filling out the right paperwork and tracking the right employee to submit it to. This not only saves time for both employee and employer but will also help the HR department get rid of routine tasks and focus more on strategic ones. Plus support the business and the employees in more meaningful ways.

#6 Be flexible

Effective staff scheduling is crucial to the success of any hospitality business, as it helps to ensure that the right people are available to meet the needs of customers. But at the same time, life is messy. Employees ask for last-minute time off from work maybe because their children get sick, schools close, or an employee can’t just get to work.

Understanding and trying to balance the needs of your hospitality business with those of your employees can help you create effective hospitality staff scheduling that will lead to employee retention and reduce high rates of absenteeism.

With Novative Scheduling Software for Hospitality you will have the ability to allow managers to quickly and easily communicate important information. Automatically notify staff if changes to the schedule have been made, and more.

Conclusion - Payroll Trends 2023

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to increase productivity and save time by automating your hospitality HR processes while retaining your employees? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Retain hospitality employees

According to the Bureau of Labor Statistics, the sector has an annual turnover rate of 73.8%, with over 6% of staff leaving every month.

#1 Retain Hospitality Employees with an Effective onboarding process.

Research by the Brandon Hall Group found that companies with a strong onboarding process improve new hire retention by 82 percent.

The better the first impression and the longer you maintain a positive impression, the more likely it is that you will keep and retain your employees.

Want to get deep into learning more about crafting a well-rounded onboarding process? Discover how our steps to mastering the hospitality onboarding process can help!

#2 Retain Hospitality Employees with Fair Compensation

#3 Retain Hospitality Employees with Continuous Reskilling and Upskilling

Reskilling and upskilling are effective strategies to retain hospitality employees by providing them with opportunities for career advancement and personal development.

A recent Udemy survey showed that the upskilling demand grew to a whopping 38% in 2020. As a comparison, in 2019, this figure was only 14%.

#4 Retain Hospitality Employees with Recognition and Appreciation

Another tip that helps you retain hospitality employees is recognizing and appreciating their achievements. It is easy to change jobs, especially in the hospitality industry. If your employee doesn’t feel he or she is appreciated, they will search for it in another place.

Everyone likes to be appreciated for doing a good job, so implement a staff recognition program as part of your employee retention strategy.

There are many ways to appreciate your employees, for example, but not limited to:

A simple “thank you” can make your employees feel valued and positive about the company. Thank your employees and encourage your managers to thank their teams.

Another way is by shouting out employees on the company’s social media profiles, which is one of the simplest free employee appreciation ideas that can enhance employee wellbeing.

#5 Automate HR Tasks

Automating HR tasks in the hospitality industry can actually provide a sense of freedom to employees.

#6 Be flexible

Conclusion - Payroll Trends 2023

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to increase productivity and save time by automating the scheduling processes while staying compliant? We can support you every step of the way! Novative offers both smart and powerful payroll and scheduling software and compliant HR and payroll outsourcing services. Learn more.

Retain Hospitality Employees

According to the Bureau of Labor Statistics, the sector has an annual turnover rate of 73.8%, with over 6% of staff leaving every month.

With all that being said, you may be curious about what measures can be taken to improve your rate of employee retention. Every business is different; however, presented below are some tips and tracks that may help you through the process of how to retain your employees in the hospitality industry and keep your employees happy and wanting to stick around in the industry.

#1 Retain Hospitality Employees with an Effective onboarding process.

Research by the Brandon Hall Group found that companies with a strong onboarding process improve new hire retention by 82 percent.

The better the first impression and the longer you maintain a positive impression, the more likely it is that you will keep and retain your employees.

Want to get deep into learning more about crafting a well-rounded onboarding process? Discover how our steps to mastering the hospitality onboarding process can help!

#2 Retain Hospitality Employees with Fair Compensation

#3 Retain Hospitality Employees with Continuous Reskilling and Upskilling

Reskilling and upskilling are effective strategies to retain hospitality employees by providing them with opportunities for career advancement and personal development.

A recent Udemy survey showed that the upskilling demand grew to a whopping 38% in 2020. As a comparison, in 2019, this figure was only 14%.

#4 Retain Hospitality Employees with Recognition and Appreciation

Everyone likes to be appreciated for doing a good job, so implement a staff recognition programme as part of your employee retention strategy.

There are many ways to appreciate your employees, for example, but not limited to:

A simple “thank you” can make your employees feel valued and positive about the company. Thank your employees and encourage your managers to thank their teams.

Another way is by shouting out employees on the company’s social media profiles, which is one of the simplest free employee appreciation ideas that can enhance employee wellbeing.

#5 Automate HR Tasks

Automating HR tasks in the hospitality industry can actually provide a sense of freedom to employees.

#6 Be flexible

Conclusion - Retain Hospitality Employees

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Novative offers both smart and powerful payroll and scheduling software and compliant HR and payroll outsourcing services. Learn more.

Are you ready to increase productivity and save time by automating your hospitality HR processes while retaining your employees? We can support you every step of the way!

We can support you every step of the way!

The post How to retain employees in the Hospitality Industry appeared first on Novative.

How to hire seasonal workers in the hospitality industry?

Ahmed Khaleel — Thu, 13 Apr 2023 14:07:13 +0000

hire seasonal workers

The hospitality industry is one of the most dynamic sectors that has to contend with a seasonal demand for its services. During seasonal times of the year like summer and the holiday season, the business may need to hire additional workers to meet the seasonal demand. These workers are known as seasonal workers.

If you are looking to hire seasonal workers in your hospitality business, this article is for you.

In this blog post, we will explore how to hire seasonal workers and how HR software can help businesses hire them efficiently.

What are seasonal workers?

Seasonal workers are the people you hire for a specific period of time to help you with the increased workload during busy seasons. As we give examples, these seasons can be related to holidays such as Christmas or summer vacation, or they may be related to the nature of the business.

Seasonal workers are not only related to the hospitality industry but can also be hired for various positions, including retail or agriculture. These seasonal workers can be parttime or they can work a few weeks, or months, depending on the needs of the business.

What are the benefits of hiring seasonal workers?

There are many benefits to hiring seasonal workers for your hospitality business.

Firstly, hiring seasonal workers can help alleviate the workload during seasonal demands. The more you alleviate the workload on your employees, the more you ensure that you provide exceptional customer service and create memorable experiences for guests. Which can lead to increased customer satisfaction and loyalty.

Secondly, seasonal workers can be cost-effective for businesses. As your business doesn’t have to keep seasonal workers on the payroll at the end of peak time. This can help reduce labour costs and increase profitability.

Finally, hiring seasonal workers can bring new skills and fresh perspectives to your hospitality operations. They can help to inject new ideas and energy into a team, which can lead to increased creativity and productivity.

How to hire seasonal workers in the hospitality industry?

Track Your Business Data

The first step to ensuring effective hiring of seasonal workers is tracking and understanding your business data.

To determine your needs for seasonal workers, it is essential to examine and analyse the busiest period of your hotel, resort, or restaurant. Or do you have busy times during the week or in certain seasons when you see an influx of guests? or do you notice an increase in takeaway orders? For example, to meet such seasonal demand, you may need to hire more delivery workers.

Moreover, payroll can help you forecast staffing needs based on historical data, upcoming events, and seasonal demands. Therefore, using HR software can help in reviewing the analytics and traffic from the previous busy season so you can easily create a recruitment plan that ensures you have the right seasonal workers at the right time.

Plan Ahead

Effective planning is critical for hiring an adequate number of seasonal workers to fulfil the seasonal demand. The planning process must commence early and involve innovative strategies to stay competitive against other businesses targeting the same labour pool.

The plan must take into account methods of streamlining the hiring and onboarding processes. It should reflect an updated recruitment approach to adjust to the current market dominated by jobseekers.

According to the Pew Research Center, 85% of Americans own a smartphone. Add to this the fact that 73% of US millennials and Gen Z’ers interact with each other digitally more than they do in real life, and it’s easy to see how this has the potential to impact the recruitment market.

Look for ways that can match with these generations, like investing in a strong social media strategy, creating a mobile friendly recruiting process, and offering a quick application system.

Start the Hiring Process

Once you are done with the first two steps, you can start the hiring process. By defining job roles and responsibilities and advertising your vacancies on platforms or places where job candidates are looking you will find more applicants. Want to master hospitality recruitment? Discover how our steps to conquer your recruitment hospitality nightmares can help!

In addition to our recruitment strategies, you also need to be more creative to find seasonal workers. For instance, you can contact colleges and universities to ask them to share your vacancies on their platforms. This would be a great way to reach more potential candidates.

Another tip that will help you through the hiring process is building an employee referral programme. A study by SHRM examined over 14 million job applications and found that nearly half of all hires were sourced internally.

Did you know that publishing a job advertisement is one of the many things you can do with Novative Recruitment Solution?

Onboard and Train Seasonal Workers

Once your seasonal workers are hired, you should provide focused onboarding and tailored training for them. Providing targeted onboarding and training to equip your seasonal workers with the necessary knowledge and skills to perform their job duties, including but not limited to health and safety regulations and customer service, is absolutely necessary and cannot be compromised.

Conclusion - hospitality hr challenges

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to simplify the process of hiring seasonal workers? We can support you every step of the way! Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Introduction : hire seasonal workers

If you are looking to hire seasonal workers in your hospitality business, this article is for you.

In this blog post, we will explore how to hire seasonal workers and how HR software can help businesses hire them efficiently.

What are seasonal workers?

What are the benefits of hiring seasonal workers?

There are many benefits to hiring seasonal workers for your hospitality business or business in general.

How to hire seasonal workers in the hospitality industry?

Track Your Business Data

The first step to ensuring effective hiring of seasonal workers is tracking and understanding your business data.

Plan Ahead

The plan must take into account methods of streamlining the hiring and onboarding processes. It should reflect an updated recruitment approach to adjust to the current market dominated by jobseekers.

Look for ways that can match with these generations, like investing in a strong social media strategy, creating a mobile friendly recruiting process, and offering a quick application system.

Start the Hiring Process

Did you know that publishing a job advertisement is one of the many things you can do with Novative Recruitment Solution?

Onboard and Train Seasonal Workers

Conclusion - hire seasonal workers

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to simplify the process of hiring seasonal workers? We can support you every step of the way! Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Hire seasonal workers

If you are looking to hire seasonal workers in your hospitality business, this article is for you.

In this blog post, we will explore how to hire seasonal workers and how HR software can help businesses hire them efficiently.

What are seasonal workers?

What are the benefits of hiring seasonal workers?

There are many benefits to hiring seasonal workers for your hospitality business or business in general.

How to hire seasonal workers in the hospitality industry?

Track Your Business Data

The first step to ensuring effective hiring of seasonal workers is tracking and understanding your business data.

Plan Ahead

The plan must take into account methods of streamlining the hiring and onboarding processes. It should reflect an updated recruitment approach to adjust to the current market dominated by jobseekers.

Look for ways that can match with these generations, like investing in a strong social media strategy, creating a mobile friendly recruiting process, and offering a quick application system.

Start the Hiring Process

Did you know that publishing a job advertisement is one of the many things you can do with Novative Recruitment Solution?

Onboard and Train Seasonal Workers

Conclusion - hire seasonal workers

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Are you ready to simplify the process of hiring seasonal workers?

We can support you every step of the way!

The post How to hire seasonal workers in the hospitality industry? appeared first on Novative.

Top hospitality HR challenges and how to overcome them

Ahmed Khaleel — Thu, 06 Apr 2023 14:41:06 +0000

Introduction : Top hospitality hr challenges

The hospitality industry faces numerous HR challenges, such as low wages, high turnover rates, seasonal demands, and more. However, the hospitality industry is required to provide exceptional customer service and create memorable experiences for guests. In order to succeed, you have to rely on your people (employees), because they act as the soul of your hospitality. The more you effectively handle your HR management, the more success the business achieves.

But how can you effectively handle HR management and manage your workforce to overcome hospitality HR challenges? In this blog post, we’ll explore the hospitality HR challenges and how technology can help you overcome them.

#1 Managing Seasonal Employees

One of the biggest hospitality HR challenges is managing seasonal employees. It’s no secret that many hotels, restaurants, and resorts experience high demand for workers during specific times of the year. Which put HR professionals under pressure to find temporary employees to meet operational needs.

But how can you overcome these HR hospitality challenges? The key to managing seasonal employees effectively is planning ahead.

You can start your recruitment process early, so you have plenty of time to find the best talents while maintaining clarity about the job requirements, pay rates, and expectations in advance to avoid any confusion or disappointment.

With the use of Novative HR management software for hospitality, HR professionals can streamline and automate various HR processes by:

easily creating job postings and tracking applicants.
automating the onboarding process, including employee training and paperwork.
assisting in scheduling and payroll management, ensuring that seasonal employees are paid accurately and on time.

#2 Improving Employee Retention

The second biggest hospitality HR challenge is retaining employees. The low employee retention rate (or high turnover rate) is due to many factors, such as the nature of the industry, low wages, toxic workplace cultures, a lack of growth, and more. Actually, high turnover rates can harm your business. According to the SHRM report, on average, it costs a company 6–9 months of an employee’s salary to replace him or her.

But how can you improve employee retention? Actually, there is no one-size-fits-all solution, but in general, you can provide competitive packages, foster a positive work culture, conduct an effective employee evaluation, and more.

Using Novative HR management software for hospitality can help you overcome HR challenge and improve employee retention by:

monitoring your hotel employee performance to ensure all the employees are well-trained.
providing HR professionals with data driven insights to take proper actions.

#3 Ensuring Compliance with Labor Laws

Another hospitality HR challenge is the requirement to meet many regulations and comply with laws regarding both employment and training.

Staff members play a critical role in ensuring compliance. It’s therefore essential to provide training on legal requirements, policies and procedures. Training should cover all aspects of compliance, including food safety, health and safety, data protection, and employment law. Additionally, HR managers must comply with the employment labour laws and local regulations.

Overcoming such HR challenges in the hospitality industry can start by understanding local labours, and developing policies and procedures that outline compliance.

You can also provide your employees with the proper training to meet compliance requirements. Some training for compliance can cover food safety, customer service, diversity and inclusion, and technology.

Speaking of technology, Novative HR Payroll Management and Training Software can help ensure compliance with such regulations by:

tracking employee hours and calculating overtime pay, ensuring that the business is complying with minimum wage and overtime laws.
providing a centralised platform for tracking training and certifications.

#4 Performance Management in Hospitality Industry

Finally, performance management is another HR challenge in the hospitality industry. The hospitality industry is highly competitive, and the more effectively you manage performance management, the higher quality service you provide to your customers. Ensuring that your employees performance meets the predetermined goals is critical to determining the success of a business.

In order to overcome such an HR challenge and conduct an effective employee performance review, you can start by setting effective and realistic performance expectations, creating action plans based on employees’ strengths and weaknesses, and providing proper documentation to ensure a practical and procedural process.

Novative HR Performance Management Software can help streamline the performance process by:

setting goals and outlining a timeline for the competition.
tracking performance metrics to identify areas for improvement.
creating reports and gaining insights into employees.

Conclusion - hospitality hr challenges

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to increase productivity and save time by automating your hospitality HR processes while staying compliant? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Introduction : Top hospitality hr challenges

#1 Managing Seasonal Employees

But how can you overcome these HR hospitality challenges? The key to managing seasonal employees effectively is planning ahead.

With the use of Novative HR management software for hospitality, HR professionals can streamline and automate various HR processes by:

easily creating job postings and tracking applicants.
automating the onboarding process, including employee training and paperwork.
assisting in scheduling and payroll management, ensuring that seasonal employees are paid accurately and on time.

#2 Improving Employee Retention

But how can you improve employee retention? Actually, there is no one-size-fits-all solution, but in general, you can provide competitive packages, foster a positive work culture, conduct an effective employee evaluation, and more.

Using Novative HR management software for hospitality can help you overcome HR challenge and improve employee retention by:

monitoring your hotel employee performance to ensure all the employees are well-trained.
providing HR professionals with data driven insights to take proper actions.

#3 Ensuring Compliance with Labor Laws

Another hospitality HR challenge is the requirement to meet many regulations and comply with laws regarding both employment and training.

Overcoming such HR challenges in the hospitality industry can start by understanding local labour laws, and developing policies and procedures that outline compliance.

Speaking of technology, Novative HR Payroll Management and Training Software can help ensure compliance with such regulations by:

tracking employee hours and calculating overtime pay, ensuring that the business is complying with minimum wage and overtime laws.
providing a centralised platform for tracking training and certifications.

#4 Performance Management in Hospitality Industry

Finally, performance management is another HR challenge in the hospitality industry. The hospitality industry is highly competitive, and the more effectively you manage performance management, the higher quality service you provide to your customers. Ensuring that your employees performance meets the predetermined goals is critical to determining the success of a business.

In order to overcome such an HR challenge and conduct an effective employee performance review, you can start by setting effective and realistic performance expectations, creating action plans based on employees’ strengths and weaknesses, and providing proper documentation to ensure a practical and procedural process.

Novative HR Performance Management Software can help streamline the performance process by:

setting goals and outlining a timeline for the competition.
tracking performance metrics to identify areas for improvement.
creating reports and gaining insights into employees.

Conclusion - Payroll Trends 2023

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to increase productivity and save time by automating your hospitality HR processes while staying compliant? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Top hospitality hr challenges

#1 Managing Seasonal Employees

But how can you overcome these HR hospitality challenges? The key to managing seasonal employees effectively is planning ahead.

With the use of Novative HR management software for hospitality, HR professionals can streamline and automate various HR processes by:

easily creating job postings and tracking applicants.
automating the onboarding process, including employee training and paperwork.
assisting in scheduling and payroll management, ensuring that seasonal employees are paid accurately and on time.

#2 Improving Employee Retention

Using Novative HR management software for hospitality can help you overcome HR challenge and improve employee retention by:

monitoring your hotel employee performance to ensure all the employees are well-trained.
providing HR professionals with data driven insights to take proper actions.

#3 Ensuring Compliance with Labor Laws

Another hospitality HR challenge is the requirement to meet many regulations and comply with laws regarding both employment and training.

Overcoming such HR challenges in the hospitality industry can start by understanding local labour, and developing policies and procedures that outline compliance.

Speaking of technology, Novative HR Payroll Management and Training Software can help ensure compliance with such regulations by:

tracking employee hours and calculating overtime pay, ensuring that the business is complying with minimum wage and overtime laws.
providing a centralised platform for tracking training and certifications.

#4 Performance Management in Hospitality Industry

Finally, performance management is another HR challenge in the hospitality industry. The hospitality industry is highly competitive, and the more effectively you manage performance management, the higher quality service you provide to your customers. Ensuring that your employees performance meets the predetermined goals is critical to determining the success of a business.

Novative HR Performance Management Software can help streamline the performance process by:

setting goals and outlining a timeline for the competition.
tracking performance metrics to identify areas for improvement.
creating reports and gaining insights into employees.

Conclusion - Hospitality HR challenges

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Are you ready to increase productivity and save time by automating your hospitality HR processes while staying compliant?

We can support you every step of the way!

The post Top hospitality HR challenges and how to overcome them appeared first on Novative.